Possible delays in responding to your request
Openness, transparency and accountability are guiding principles of the Government of Canada. However, our ability to respond to requests within the timelines mandated by the Access to Information Act and the Privacy Act may be affected by the exceptional measures put in place to curb the spread of the novel coronavirus (COVID-19) and protect the health and safety of Canadians. Access to information and personal information requests received from the public continue to be important to us. We will continue to make reasonable efforts to respond to requests, in accordance with operational realities. Thank you in advance for your patience and understanding during this period as we all navigate these unprecedented challenges.
There are two types of requests that can be made to CDIC:
- an Access to Information Request for requesting information not of a personal nature.
- a Personal Information Request for requesting information about yourself
These requests can be made either formally or informally:
- a formal request is a request for records made under the Access to Information Act or Privacy Act in writing.
- an informal request is a request for records which does not invoke the right of access provided by the Access to Information Act or the Privacy Act. There are no formal time constraints, fees or opportunities for independent review of decisions for this type of request.
Applying for information
To make a formal request online:
The Access to Information and Privacy Online Request Service offers a convenient way to make:
- an access to information request
- a personal information request
- enables individuals to make an online request for information
- eliminates the need to print, scan, and email or mail a form to CDIC
Submit an online request for information: https://atip-aiprp.tbs-sct.gc.ca/
To make a formal request by mail, fax or e-mail:
- consult InfoSource to find if CDIC is the appropriate organization for the information you are seeking
- complete an Access to Information Request Form or Personal Information Request FormIf it is not convenient for you to fill in a form, you may send a letter or email. Clearly indicate in your correspondence that you are requesting information under the Access to Information Act or Privacy Act and include:
- a description of the information or records you want
- the preferred method of viewing the records (e.g. digital or printed copies)
- remit or enclose the application fee for formal requests made under the Access to Information Act
- send the completed form, letter or email to CDIC Access to Information and Privacy Coordinator at:
Access to Information and Privacy Coordinator
Canada Deposit Insurance Corporation
50 O’Connor Street, 17th Floor
Ottawa, Ontario K1P 6L2
Each formal request filed with CDIC under the Access to Information Act requires an application fee of $5.00, payable by money order, cash or cheque to CDIC. The first 5 hours of search and preparation time are included with the application fee. Additional charges may apply if copying, or further search of physical records and preparation time is required.
Exemptions & exclusions for a response
Information that is requested may be exempted under the Access to Information Act in full or in part if it relates to federal / provincial affairs, foreign affairs, personal information, third party advice, solicitor/client privilege, and other prescribed grounds.
Disclosure of personal information is restricted under the Privacy Act and shall not be disclosed without the consent of the individual to whom it relates, except in limited circumstances (eg. – information harmful to national security, defence and foreign relations).
The Access to Information Act does not apply to information that is already available publicly, such as publications or material in libraries and museums. In addition, the Act cannot give you access to records that are not controlled by CDIC or another government institution.
If information is not disclosed to you, you will be advised by CDIC which exemption has been applied to the document. If you do not agree with the exemptions which have been applied to the documents, you may file an appeal with the Office of the Information Commissioner for review of the exemption. There may be cases where contacting the ATIP Coordinator of CDIC can resolve issues without formal complaints.
You may contact the Office of the Information Commissioner if you wish to file a complaint concerning the processing of your request under the Access to Information Act. Your complaint must be made within one year of the date CDIC received your written request.
All complaints are investigated confidentially by the Office of the Commissioner. There are no costs involved. Your identity will be known only to the staff who investigate your complaint and to CDIC officials, who must respond to the Commissioner’s investigation.
Principles for Assisting Applicants
- process your request without regard to your identity.
- offer reasonable assistance throughout the request process.
- provide information on the Access to Information Act and the Privacy Act, including information on the processing of your request and your right to complain to the Information Commissioner or Privacy Commissioner of Canada.
- inform you as appropriate and without undue delay when your request needs to be clarified.
- make every reasonable effort to locate and retrieve the requested records under the control of CDIC.
- apply limited and specific exemptions to the requested records.
- provide accurate and complete responses.
- provide timely access to the requested information.
- provide records in the format and official language requested, as appropriate.
- provide an appropriate location on CDIC‘s premises to examine the requested information.
Completed Access to Information requests
We post summaries of completed Access to Information (ATI) requests processed by our Access to Information and Privacy Office.
You will be able to search the summaries of completed Access to Information (“ATI”) requests and request a copy of the records at no cost from the Open Government Completed Access to Information Requests.
For additional information please see the About Access to Information Requests webpage.